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Complaints

If you feel that you have not been dealt with as you would have wished please do not hesitate to get in touch with the surgery.  You can either ring, write to us, e-mail the practice manager or fax us. We do try our best to give our patients the best service possible but we would want to know if we were failing somewhere. We are eager to learn form any complaints or feedback.

If you have any complaints please complain directly to us in the surgery before escalating further as below.

If you are coming into the surgery please ask for a complaints procedure form and leaflet from reception and if you would like to see the Practice Manager just ask reception. Please note, our Practice Manager is off most Wednesdays.

Our contact details are:

email jackie.tuszynski@nhs.net

Parbold Surgery

4 The Green

Parbold

Wigan

WN8 7DT

Tel 01257 514000

Fax 01257 514004

If you are dissatisfied with our response you may contact either:

NHS England Lancashire Office https://www.england.nhs.uk/north/contact-us/

Lancashire office

Preston Business Centre
Watling Street Road
Fulwood
Preston
Lancashire
PR2 8DY

Tel: 01772 420150 or 0300 311 2233

Email England.lat.complaints@nhs.net

or if you are unhappy with our or NHS England's response:

the NHS Ombusman https://www.ombudsman.org.uk/

 Tel 0345 015 4033

Guidance on making a complaint to the NHS

https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service



 
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