If you feel that you have not received the service you should have from us, please do not hesitate to get in touch. You can either call us, write to us or e-mail the Practice Manager. We do try our best to give our patients the best service possible but we would want to know if we are failing somewhere. We are eager to learn from any complaints or feedback.
If you have any complaints, please contact us directly in the first instance so we can try to resolve your complaint before escalating it further.
If you are coming into the surgery, please ask for a complaints procedure form and leaflet from Reception and if you would like to see the Practice Manager, please enquire at reception.
Our contact details are:
Email: lisa.cunliffe@nhs.net (Practice Manager)
Parbold Surgery
4 The Green
Parbold
Wigan
WN8 7DT
Tel No. 01257 440817
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If you are dissatisfied with our response you may contact:
NHS England Lancashire Office here
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Lancashire Office
Preston Business Centre
Watling Street Road
Fulwood
Preston
Lancashire
PR2 8DY
Tel: 01772 420150 or 0300 311 2233
Email: England.lat.complaints@nhs.net
or if you are unhappy with our or NHS England’s response:
- the NHS Ombusman here
Tel No: 0345 015 4033
Click here Guidance on making a complaint to the NHS: